CUSTOMER CARE

TRADING TERMS & CONDITIONS

Returns Policy

Afri Jigs are confident in our products quality and the high standard of the manufacturing process we follow. Due to the nature of the product, Afri Jigs will not accept any used products or damaged packaging unless there is a manufacturing default with the product. Afri Jig reserves the right to inspect the defective product to determine the validity of the return and reserves its right not to replace or refund any payment based on its sole discretion.

International Shipping

Afri Jigs requires a minimum order of 10 items for international shipping and ships ALL items listed on this website directly from South Africa to customers WORLDWIDE. For all International orders, Afri Jigs will charge the shipping at our cost and will obtain a quote to be agreed in writing before shipping of INTERNATIONAL ORDERS. No online orders will be shipped internationally and you MUST CONTACT US DIRECTLY to arrange to ship.

 

Afri Jigs uses a South African Courier service which is usually delivered within 10-14 business days dependent on priority option selected by the customer. All items that are shipped with a South African Courier are passed on and handled by the local service in your country once they arrive in the destination country.

 

Shipping times for orders are to all major metropolitan areas. Delivery times may vary to more remote locations and do not include potential time held in customs!

South African Shipping

Afri Jigs does not require a minimum order for South African shipping and ships ALL items listed on this website through our service providers. Please find below a basic zone break down detailing the flat rate shipping cost. All rates quoted below are subject to change and have been calculated on the road freight option which normally takes between 2-3 working days.

 

Zone 1 – Gauteng 

  • Flat rate shipping cost of 
    ZAR - 150 

 

Zone 2 – Kwa Zulu Natal

  • Flat rate shipping cost of 
    ZAR - 220

Zone 3 – Western, Northern, Eastern Cape and all other provinces

  • Flat rate shipping cost of
    ZAR - 250

Shipping costs displayed on this website are subject to change without prior notice.

Please note that Afri Jigs does not ship any items on weekends or any designated public holidays. If an order is placed either during a weekend or a designated public holiday the order will not ship until the next possible business day.

Shipping and transit insurance is included with all shipping methods for your peace of mind!

Important to note 

Afri Jigs will not ship international orders to a PO Box address. All addresses must be a street address only!

Afri Jigs will accept EFT card payments only for all orders. No other payment methods will be accepted.

Afri Jigs reserves the right to cancel overseas orders without any prior notice at any stage before sending. If an order is cancelled by Afri JIgs, we will notify you immediately via email and any payments that have been made will be fully refunded.

Any international orders that are refused upon delivery for any reason, the customs and duty charges applicable to your order will be billed directly to the customer by Afri Jigs. These charges cannot be reversed regardless of whether or not the parcel has been delivered to you or not. Orders may only be returned after receipt of the parcel if any issues are discovered. Please contact Afri Jigs directly to advise us of the issue and to arrange the return of the parcel.

All cancellations of orders must be made as quickly as possible. Any orders cancelled after the despatch of the package will result in the customer having to pay for the shipping and handling charges, any import or duty charges and also the return shipping cost for the parcel back to Afri Jigs. These costs are non-refundable!

The customer is responsible to make sure that somebody is available at the delivery address to sign for and accept the delivery. Any costs associated with re-delivery attempts will be passed onto the customer for circumstances where the delivery address was unattended at the time of delivery and a redelivery fee is charged.

International orders may be subject to a customs or import tax, imposed by the governing body in your country. Afri Jigs cannot control or confirm if your order will be subject to any additional import taxes or not.

Afri Jigs advises that all customers should be aware of the taxes and tariffs associated with your purchase and the import or customs taxes your order may or may not incur before placing any orders with Afri Jigs.

Afri Jigs will NOT take any responsibility for any additional customs or import taxes associated with your order. All customs or import taxes associated with international orders will be the customer's responsibility. Any international orders that are refused due to non-payment of customs or import taxes are non-refundable!

Any parcels that are refused or abandoned for any reason will NOT be refunded!

Please note that your designated ship-to address must reflect the address of the end-user. Afri Jigs will not process any orders which specify an address of a freight forwarder, warehouse, distribution centre, hotel or airport.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

 

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

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CONTACT

0837083787

Gauteng 

SA