CUSTOMER CARE

Afri Jigs will not ship international orders to a PO Box address. All addresses must be a street address only!

Afri Jigs accepts card payments through Peach Payments at checkout, or manual EFT payment (follow the instructions shown at checkout).

Afri Jigs reserves the right to cancel overseas orders without any prior notice at any stage before sending. If an order is cancelled by Afri JIgs, we will notify you immediately via email and any payments that have been made will be fully refunded.

Any international orders that are refused upon delivery for any reason, the customs and duty charges applicable to your order will be billed directly to the customer by Afri Jigs. These charges cannot be reversed regardless of whether or not the parcel has been delivered to you or not. Orders may only be returned after receipt of the parcel if any issues are discovered. Please contact Afri Jigs directly to advise us of the issue and to arrange the return of the parcel.

All cancellations of orders must be made as quickly as possible. Any orders cancelled after the despatch of the package will result in the customer having to pay for the shipping and handling charges, any import or duty charges and also the return shipping cost for the parcel back to Afri Jigs. These costs are non-refundable!

The customer is responsible to make sure that somebody is available at the delivery address to sign for and accept the delivery. Any costs associated with re-delivery attempts will be passed onto the customer for circumstances where the delivery address was unattended at the time of delivery and a redelivery fee is charged.

International orders may be subject to a customs or import tax, imposed by the governing body in your country. Afri Jigs cannot control or confirm if your order will be subject to any additional import taxes or not.

Afri Jigs advises that all customers should be aware of the taxes and tariffs associated with your purchase and the import or customs taxes your order may or may not incur before placing any orders with Afri Jigs.

Afri Jigs will NOT take any responsibility for any additional customs or import taxes associated with your order. All customs or import taxes associated with international orders will be the customer's responsibility. Any international orders that are refused due to non-payment of customs or import taxes are non-refundable!

Any parcels that are refused or abandoned for any reason will NOT be refunded!

Please note that your designated ship-to address must reflect the address of the end-user. Afri Jigs will not process any orders which specify an address of a freight forwarder, warehouse, distribution centre, hotel or airport.